Modern Slavery Statement for Rug Cleaning

Introduction: Our organisation provides professional Rug Cleaning and area rug maintenance services and is committed to preventing modern slavery in all forms across our operations and supply chain. This modern slavery statement explains our zero-tolerance position on forced labour, human trafficking and exploitation in relation to our rug-cleaning services, carpet and rug cleaning contracts, and supplier relationships. We recognise that risks can exist at multiple tiers of the supply chain and in subcontracted cleaning and textile handling activities.

We operate a clear zero-tolerance policy toward modern slavery and take active steps to ensure that our rug-care operations, including specialised oriental rug cleaning, upholstery and area rug treatment, adhere to high ethical standards. Our policy applies to all employees, temporary workers, contractors and third-party suppliers engaged in rug cleaning, rug repair, transportation, and laundry processing.

To implement this policy we undertake robust supplier due diligence and routine supplier audits. Our approach includes:

• Pre-engagement risk assessments for new suppliers and subcontractors providing rug-cleaning, dyeing or restoration services.
• Contractual clauses that prohibit forced labour and require compliance with labour rights standards for all carpet and rug cleaning partners.
• Regular on-site and remote audits focused on wages, working hours, recruitment practices and worker documentation.

Supplier audits and monitoring

Our supplier audit programme combines scheduled reviews with unannounced checks for high-risk suppliers in the textile, cleaning chemicals, and logistics segments. Audits evaluate recruitment practices, health and safety, and whether workers are free to leave employment. Where issues are identified, we require corrective action plans, follow-up verification and, where necessary, termination of contracts to remove risks from our area rug cleaning supply chain.

Reporting channels and whistleblowing: We provide clear, confidential reporting channels for employees, contractors and third parties to raise concerns about suspected modern slavery in any part of the rug-cleaning process. Reporting options include an internal secure reporting mechanism and anonymous reporting routes. Reports are investigated promptly and sensitively, with protection against retaliation for whistleblowers. Our process ensures:

• Confidential intake and rapid triage of concerns related to forced labour or human trafficking.
• Independent investigation by trained compliance personnel.
• Appropriate remedial action to protect affected individuals, including referral to support services where required.

Training, communication and continuous improvement: We deliver mandatory training for staff and key suppliers on identifying the indicators of modern slavery in rug transport, cleaning facilities and laundering operations. Training covers safe recruitment, recognising signs of exploitation in hand-sorted or manual cleaning tasks, and responsible subcontracting practices. We maintain a supplier code of conduct that explicitly references our expectations for ethical behaviour across all carpet and rug cleaning activities.

We maintain a documented remediation protocol for any confirmed incidents within our rug maintenance and rug restoration networks. Remediation may include immediate removal of individuals from exploitative conditions, cooperation with authorities, contract termination, and engagement with specialist NGOs to support survivors. We are committed to fair remediation where harm is identified and to minimising disruption for legitimate workers in our rug-care partner organisations.

Annual review and governance: Our Board and senior leadership review this modern slavery statement and associated policies on an annual basis. The annual review includes analysis of audit findings, reported incidents, supply chain mapping updates, and the effectiveness of our due diligence processes across full-service rug-cleaning, workshop-based restoration, and logistics. We publish outcomes internally and use lessons learned to strengthen our supplier audits, reporting channels and training programmes.

We continually strive to strengthen transparency and accountability across our carpet and area rug cleaning operations. By enforcing a strict zero-tolerance approach, conducting rigorous supplier audits, maintaining secure reporting channels and committing to an annual policy review, we aim to prevent modern slavery and support ethical practice throughout the rug-cleaning industry.